Webinar- Crisis Management for Dispatchers
Description
We will define and identify the various components found in Crisis Management for dispatchers. We will share how to effectively engage a caller who is suffering from “Distorted Reality” based on a crisis, fear, and trauma. This webinar will teach proven neurological techniques, which induce a caller to feel safe, secure, and engage in critical thinking. We will also share sound techniques to identify and communicate effectively with callers displaying signs of mental illness.