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This course focuses on maintaining consistency in managing agency functions and policing practices. Communication is key to the success to any organization, especially in law enforcement. Determining the message and direction of communication is the starting point for effective communication. Within the tiers of the organization, all must be known, through the ranks, which enables leadership to make important and emergent decision for the short-term and long-term. Deciding who is responsible for each practice of the agency is essential to leadership. Being objective, consistent, organized (in thought and practice) flows down to the ranks as expectations are clear and understood. During this time of targeted-bias-group-labeling, advanced leadership ensures a working relationship with the public and further shared understanding of mutual bias.