Terms and Conditions


Payment and Attendance Certification Policy

Class Certificates

A certificate of class attendance will only be issued upon full payment of the class fee.

Cancelations:

Cancellation by PATC:

If PATC cancels the class for any reason and payment has been received, a refund will be issued upon request. If no refund is requested, the payment will remain as a credit on the Agency's account for use on a future class.

Cancellation by Attendee/Agency:

  1. Cancellation Seven or More Days Before Class: Attendees/Agencies may cancel a registration at least seven (7) calendar days prior to the scheduled class start date without penalty. Any registration fees already paid will be refunded or may be transferred to another class, as applicable.

  2. Late Cancellation (Less Than Seven Days Before Class): If an Attendee/Agency cancels less than seven (7) calendar days prior to the scheduled class start date, the Attendee/Agency will remain responsible for the full registration fee, regardless of whether payment has already been made. If payment has not been received, the Attendee/Agency will be billed for the full amount.

No Show: Attendees who fail to attend the scheduled class without providing notice will remain responsible for the full registration fee.

Emergency Exceptions: PATC understands that unexpected circumstances may arise. Late cancellations resulting from legitimate family or work-related emergencies may be considered for a waiver of the cancellation fee on a case-by-case basis. Any waiver is at the discretion of PATC.

Purchase Order Payments:

We accept official Purchase Order (PO) numbers as a formal commitment to pay for our classes.

PO Submission – The PO must be provided upon receipt of the first invoice.

Payment Timeline – Payment is due within 21 days of the PO being posted on the invoice.

Delayed PO Submission – Delays in submitting a PO will not extend the payment due date. If a PO is not received within 10 business days of the first invoice, payment will be due based on the original invoice date.

Late Payments – Accounts past due may be subject to late fees and/or suspension from future training until the balance is paid in full.

Cancellation Fees & POs – If registration is made using a Purchase Order, the PO remains valid and enforceable for all applicable cancellation fees under this policy.