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Course Description: This course will look at professionalism in law enforcement. We will discuss the benefits of this course to include: Officer safety, enhanced professionalism, decreased citizen complaints, decreased vicarious liability, increased officer morale, improve relationships between law enforcement and the community, and honoring the proud tradition of the police serving a community.
Topics Covered: Traits of a professional, the crucible of the streets, warning signs of conflict, uniform courage, attitude, ego, first impressions, applying customer service skills to public service, keys to handling unreasonable & difficult people, things cops should never say, universal truths, predictors of citizen satisfaction, professional language and looking out for each other.