Crisis Communication and Critical Incident Skills for Dispatchers
Description
COURSE DESCRIPTION AND AGENDA (CLICK HERE)
This course for emergency service telecommunicators will review basic crisis intervention skills and also examine response to various critical incidents and crimes in action, such as active shootings, hostage incidents, kidnappings, and barricaded mentally ill or suicidal subjects. Skills for intervention with the mentally ill or suicidal will be examined, along with general guidelines for response to critical incidents. Case examples from the instructor’s experience as a police hostage (crisis) negotiator will serve as illustration of the topics covered in this course. This course will also devote time to practice and refinement of these skills.