Terms and Conditions


Payment and Attendance Certification Policy

Class Certificates

A certificate of class attendance will only be issued upon full payment of the class fee.

Cancelations:

Cancellation by PATC:

If PATC cancels the class for any reason and payment has been received, a refund will be issued upon request. If no refund is requested, the payment will remain as a credit on the Agency's account for use on a future class.

Cancellation by Attendee/Agency:

  1. Cancellation (More than One Week Before Class): If the Attendee/Agency cancels at least one week prior to the class start date, a refund will be issued upon request, or the payment will be credited to the Attendee’s account for use toward a future class.

  2. Cancellation (Between One Week and 48 Hours Before Class): If the Attendee/Agency cancels between one week and 48 hours prior to the class start date, the Attendee/Agency will be responsible for 50% of the registration fee. This amount will be charged even if payment has not been made, and the Attendee/Agency will be billed accordingly.

  3. Late Cancellation/No Show (Within 48 Hours): If the Attendee/Agency cancels within 48 hours of the scheduled class or fails to attend (No Show), the Attendee/Agency will remain responsible for the full registration fee, regardless of whether payment has been made. If payment has not been received, the Attendee/Agency will be billed for the full amount.

Purchase Order Payments:

We accept official Purchase Order (PO) numbers as a formal commitment to pay for our classes.

PO Submission – The PO must be provided upon receipt of the first invoice.

Payment Timeline – Payment is due within 21 days of the PO being posted on the invoice.

Delayed PO Submission – Delays in submitting a PO will not extend the payment due date. If a PO is not received within 10 business days of the first invoice, payment will be due based on the original invoice date.

Late Payments – Accounts past due may be subject to late fees and/or suspension from future training until the balance is paid in full.

Cancellation Fees & POs – If registration is made using a Purchase Order, the PO remains valid and enforceable for all applicable cancellation fees under this policy.