Public Safety Crowd Management

Background

The term Crowd Management is NOT synonymous with "Crowd Control" which involves the use of force. History has shown "Crowd Control" usually begins when a poorly designed Crowd Management plan has failed. This means a good Crowd Management plan manages a crowd in a safe and strategic way, thereby minimizing competitive behavior and the need for Crowd Control tactics. Security Officers, Operational Managers, Police, Fire, and EMS personnel who oversee large gatherings at transportation facilities, iconic structures, sporting events, and shopping malls will benefit greatly from the KSA’s provided in this training.

This course was first piloted in the City of Indianapolis in preparation for large gatherings of people at Super Bowl XLVI. It is based on modern theories, academic research, established standards, best practices, and case studies to provide participants with effective crowd management strategies for organizing crowd behavior in non-emergency and emergency situations.

Benefits

• Complies with NFPA Life Safety Standards 101.1, ADAAG 4.9, and ADAAG 4.3.11.
• Provides Personnel with Enhanced Knowledge and Techniques of Managing Large Crowds Safely.
•  Reviews Best Practices and Lessons Learned.
• Reduces risk of implementing Crowd Control Tactics to Forcefully Control Behavior.

Special Needs of People in Large-Gatherings

Americans with Disabilities Act (ADA) requires equal protections at public facilities including large-gatherings without discrimination or prejudice. Public Safety Crowd Management includes methods for the safe management of patrons with disabilities by identifying areas of refuge to coordinate crowd movements for the disabled and special need populations.

Crowd Manager Workforce

Crowd Managers are recognized by the Jurisdiction Having Authority (JHA) and Facility Management as an essential component in all planning, preparedness, and operational activities. Their enhanced knowledge, skills, and abilities to recognize unsafe crowd conditions, and implement corrective measures will prevent potential crowd disasters. Participants who complete all course activities will provide this additional skill set to the security workforce and enhance its ability to identify the early warning signs of increased crowd concentrations, and potential negative effects. This course supports the national goals and objectives for critical infrastructure protection and domestic preparedness and may be included in the Incident Command concept of operation and protocols.

This course is registered in the FEMA NTED catalog which means Public Agencies can use grant money from UASI

NTED Federal Catalog # DHS-017-PREV