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This course is specifically designed to assist individuals working in law enforcement, corrections, EMTs, Fire Fighters, and other first responders to better manage hostile street encounters. Many citizens and communities have come to expect that officers receive training in applying verbal de-escalation strategies.
Andrew Young will review negotiator skills and competencies, including influence and persuasion, and negotiating with different psychiatric conditions. Debriefings of callouts the instructor has been involved with will be used as illustration of course concepts. These debriefings will include a 30-hour standoff with a man threatening suicide, and an eleven-hour stand off in which four SWAT officers were shot, one officer was killed, and negotiators were tasked with helping contain the subject.
Dr. Peter Collins will speak on how to communicate with and negotiate with individuals who are experiencing an emotional disturbance including major mental illness and suicidal threats. Extremism and overvalued ideas will also be explored. The literature pertaining to Suicide by Cop will be discussed with case examples.
Jack Cambria will review several case studies from around the country where active listening skills were not properly utilized with dire consequences. Information on listening techniques used in hostage or crisis negotiations will be reinforced in understanding key concepts and lessons learned. This portion of the training will be presented in lecture, power point and video format.
Officers continuously face hostile and challenging street encounters that are subjecting them to injury, civilian complaints, departmental administrative charges, civil litigation, termination and even criminal indictments. When this happens, the morale of the entire agency is often adversely affected.